TERMS & CONDITIONS

Last Updated: 20 August 2024

These Terms & Conditions govern the use of the website https://ranaasim.de/ and the purchase of products offered by NOVOCOST SRLS.

1. Company Information

Company Name: NOVOCOST SRLS
VAT No. / P.IVA: 02841700038
Registered Address: Via Langhi 14, 28100 Novara (NO), Italy
Operating Address: Via Langhi 14, 28100 Novara (NO), Italy
Website: https://ranaasim.de/

NOVOCOST SRLS operates this website as a B2B wholesale clothing business.

2. B2B Wholesale Sales

The products available on this website are offered primarily to business customers, retailers, wholesalers, distributors and other professional buyers.

By placing an order, the customer confirms that the purchase is being made for business or commercial purposes.

Our minimum order quantity (MOQ) is generally 500 pieces, unless a different quantity is specifically stated on the relevant product page or agreed in writing.

Prices, quantities, product specifications and availability may be subject to change without prior notice. Changes will not affect orders that have already been confirmed by NOVOCOST SRLS.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, materials and other information displayed on the website are accurate.

However, minor variations in colour, measurements, finishing or appearance may occur due to photography, screen settings, manufacturing processes or product batches.

Such minor variations do not constitute a defect unless the product materially differs from the description or agreed specifications.

4. Prices

All prices displayed on the website are stated in Euro (€).

Unless expressly stated otherwise, applicable taxes, VAT, customs duties, import charges or other government charges may be applied according to the customer’s location and the applicable law.

Any applicable additional costs will be communicated to the customer before order confirmation whenever reasonably possible.

NOVOCOST SRLS reserves the right to correct pricing errors or other obvious mistakes appearing on the website.

5. Orders

An order submitted through the website constitutes a request to purchase the selected products.

An order becomes binding only after it has been accepted and confirmed by NOVOCOST SRLS.

We reserve the right to refuse or cancel an order where, for example:

  • the requested product is unavailable;
  • the information provided by the customer is incorrect;
  • payment cannot be verified;
  • the customer does not meet the applicable wholesale requirements;
  • the requested quantity does not meet the applicable MOQ;
  • there is an obvious pricing or technical error; or
  • circumstances beyond our reasonable control prevent fulfilment.

If an order is cancelled after payment has been received, any amount due for refund will be returned using an appropriate payment method.

6. Payment

Available payment methods may include:

  • Bank Transfer
  • Credit/Debit Card
  • Online Payment Methods
  • Other payment methods displayed at checkout

Orders may be processed only after the required payment has been successfully received or otherwise approved by NOVOCOST SRLS.

For bank transfers, the order may remain pending until the payment has been received and verified.

The customer is responsible for providing accurate payment and billing information.

7. Delivery and Shipping

Orders are normally dispatched within approximately 3 working days after order confirmation and successful payment, unless otherwise stated on the product page or agreed with the customer.

Delivery times may vary depending on destination, carrier availability, customs procedures and other circumstances beyond our control.

Shipping costs will be displayed during the ordering process or communicated to the customer before confirmation.

Where free shipping is expressly offered, it applies only under the conditions specified for that offer or order.

NOVOCOST SRLS is not responsible for delays caused by shipping carriers, customs authorities, incorrect delivery information supplied by the customer, force majeure or other circumstances outside our reasonable control.

8. Delivery Inspection

The customer should inspect the shipment and products as soon as reasonably possible after delivery.

If the shipment arrives visibly damaged, the customer should notify the carrier where appropriate and contact NOVOCOST SRLS promptly with photographs and relevant information.

Any shortage, incorrect product or apparent damage should be reported as soon as possible after delivery.

9. Returns and Exchanges

Because NOVOCOST SRLS operates primarily as a B2B wholesale supplier, returns are subject to the terms agreed between NOVOCOST SRLS and the professional customer.

Unless otherwise agreed in writing, products may not be returned simply because the customer has changed their mind, ordered the wrong quantity or no longer requires the products.

Any approved return must:

  • be authorised by NOVOCOST SRLS before shipment;
  • be returned within the period communicated by NOVOCOST SRLS;
  • be unused and in its original condition;
  • include the relevant order information; and
  • be securely packaged to prevent damage during return transportation.

The customer must not send products back without prior written approval.

Return shipping costs are the responsibility of the customer unless the return is due to an error attributable to NOVOCOST SRLS or a confirmed product defect.

10. Defective or Incorrect Products

If a product is defective, materially damaged before delivery, or materially different from the product ordered, the customer should contact NOVOCOST SRLS promptly after receiving the order.

The customer may be required to provide:

  • order number;
  • product details;
  • photographs or videos of the issue;
  • quantity affected; and
  • any other information reasonably required to assess the claim.

After reviewing the claim, NOVOCOST SRLS may, where appropriate and in accordance with applicable law, offer a replacement, repair, credit, price adjustment or refund.

Minor differences that do not materially affect the product’s quality, functionality or agreed specifications may not qualify as defects.

11. Refunds

Where a refund is approved, NOVOCOST SRLS will process the refund within the applicable legal period or within the period communicated to the customer.

Refunds will normally be made using the original payment method where reasonably possible.

Shipping, return or other costs may be deducted where permitted by the applicable agreement or law.

12. No Unauthorised Cancellation

Once a wholesale order has been accepted and production, preparation or fulfilment has commenced, cancellation may not be possible without written approval from NOVOCOST SRLS.

Customised, specially produced, bulk or made-to-order products may be subject to additional cancellation restrictions.

13. Customer Responsibilities

The customer is responsible for ensuring that all information supplied during the ordering process is accurate, including:

  • company details;
  • billing information;
  • VAT information;
  • delivery address;
  • contact details;
  • product quantities; and
  • any required shipping or customs information.

NOVOCOST SRLS is not responsible for additional costs or delays resulting from incorrect or incomplete information supplied by the customer.

14. Intellectual Property

All content displayed on the website, including photographs, product images, logos, trademarks, text, graphics, designs, videos, layouts and other materials, is owned by or licensed to NOVOCOST SRLS unless otherwise stated.

No content may be copied, reproduced, modified, distributed, published, sold or commercially exploited without prior written permission.

15. Website Use

Customers must use the website lawfully and must not:

  • attempt to gain unauthorised access to the website or its systems;
  • interfere with website security or operation;
  • upload malicious software;
  • use the website for fraudulent purposes;
  • reproduce website content without permission; or
  • provide false or misleading information.

NOVOCOST SRLS reserves the right to restrict or suspend access where misuse or unlawful activity is suspected.

16. Reviews and User Content

Where the website allows customers to submit reviews, comments or other content, such content must be lawful and must not contain:

  • offensive or abusive material;
  • hate speech;
  • threats;
  • defamatory statements;
  • unlawful content;
  • misleading information;
  • copyright infringement; or
  • content intended to damage or disrupt the website.

NOVOCOST SRLS reserves the right to remove content that violates these requirements.

17. Limitation of Liability

NOVOCOST SRLS will be responsible for losses or damages to the extent required by applicable law.

To the extent permitted by law, NOVOCOST SRLS will not be responsible for losses resulting from:

  • improper use of products;
  • incorrect installation or handling;
  • incorrect information supplied by the customer;
  • delays caused by third parties or carriers;
  • customs procedures;
  • force majeure events; or
  • circumstances outside the reasonable control of NOVOCOST SRLS.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18. Force Majeure

NOVOCOST SRLS shall not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include, without limitation, natural disasters, fire, war, strikes, government restrictions, pandemics, transportation disruptions, supply shortages, technical failures, customs delays or other unforeseeable events.

19. Privacy and Personal Data

Personal data provided by customers is processed in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.

For more information about how personal data is collected, used and protected, please refer to our Privacy Policy available on the website.

20. Cookies

The website may use cookies and similar technologies to operate the website, improve functionality, analyse website usage and, where applicable, provide personalised services.

Further information is available in our Cookie Policy.

21. Applicable Law

These Terms & Conditions are governed by the laws of Italy, without prejudice to any mandatory rights or protections that may apply under applicable European Union law.

Where the customer is a professional/business customer, disputes shall be subject to the competent courts determined in accordance with applicable Italian law and the contractual relationship between the parties.

Where mandatory consumer protection rules apply, those rules shall remain unaffected.

22. Changes to These Terms

NOVOCOST SRLS reserves the right to update or modify these Terms & Conditions from time to time.

The version published on the website at the time of the relevant order will generally apply to that order, subject to mandatory applicable law.

23. Contact

For questions regarding orders, products, returns, payments or these Terms & Conditions, customers may contact NOVOCOST SRLS using the contact details provided on the website.

NOVOCOST SRLS
VAT No.: 02841700038
Via Langhi 14, 28100 Novara (NO), Italy
Website: https://ranaasim.de/

By placing an order through the website, the customer confirms that they have read and accepted these Terms & Conditions.

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