Last Updated: 12 August 2024
This Shipping Policy applies to all orders placed through https://ranaasim.de/ and forms part of the Terms & Conditions of NOVOCOST SRLS.
1. About Our Shipping
NOVOCOST SRLS is a B2B wholesale clothing supplier based in Novara, Italy.
We provide wholesale clothing orders to business customers, retailers, wholesalers, distributors and other professional buyers.
2. Order Processing Time
Orders are normally processed and prepared for shipment within 3 working days after:
- The order has been confirmed; and
- Payment has been successfully received.
Orders placed on weekends or public holidays may be processed on the next working day.
For large, bulk or specially prepared orders, additional processing time may be required. If this applies, we will inform the customer where reasonably possible.
3. Delivery Time
After dispatch, delivery time depends on the destination, shipping method and carrier.
Estimated delivery times may vary due to:
- Destination country
- Courier or logistics provider
- Public holidays
- Customs procedures
- Weather conditions
- Transportation disruptions
- Incorrect or incomplete delivery information
Any delivery time displayed on the website is an estimate and is not guaranteed unless expressly agreed in writing.
4. Shipping Costs
Shipping costs are displayed during the ordering process or communicated to the customer before order confirmation.
If Free Shipping is specifically shown for a product or order, the free-shipping offer applies only according to the conditions stated on the website or in the relevant order confirmation.
Additional charges may apply for special delivery requirements, remote locations, customs duties or other charges outside our control.
5. Shipping Destinations
We may ship orders to destinations available during checkout or agreed with the customer.
Before placing a large wholesale order, customers may contact NOVOCOST SRLS to confirm shipping availability and estimated delivery arrangements for their destination.
6. Tracking Information
Where tracking is available, tracking information may be provided to the customer after the order has been dispatched.
Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the shipment where required.
7. Incorrect Delivery Information
The customer is responsible for providing accurate and complete delivery information.
This includes:
- Full name or company name
- Street address
- Building or unit number
- Postal code
- City
- Country
- Telephone number
- Any other information required by the carrier
NOVOCOST SRLS is not responsible for delays, failed deliveries or additional shipping costs caused by incorrect or incomplete information supplied by the customer.
8. Delayed Shipments
Although we aim to meet estimated delivery times, delays may occur due to circumstances outside our reasonable control.
These may include:
- Carrier delays
- Customs inspections
- Strikes
- Severe weather
- Transportation problems
- Government restrictions
- Supply-chain disruptions
- Force majeure events
If we become aware of a significant delay, we will provide the customer with available information where reasonably possible.
9. Damaged Packages
Customers should inspect the shipment when it arrives.
If the package is visibly damaged, the customer should, where possible:
- Photograph the damaged package before opening it.
- Photograph the products and packaging after opening.
- Notify the delivery carrier where appropriate.
- Contact NOVOCOST SRLS promptly with the order number and photographs.
This information may be required to investigate and process a shipping or product claim.
10. Missing or Incorrect Products
If products are missing or the customer receives products that do not correspond to the confirmed order, the customer should contact NOVOCOST SRLS as soon as possible.
Please provide:
- Order number
- Product name
- Quantity received
- Quantity expected
- Photographs where relevant
- Delivery documentation where available
We will investigate the issue and provide an appropriate solution where the claim is confirmed.
11. Customs, Duties and Import Charges
For shipments outside the applicable customs or tax territory, customs duties, import taxes, clearance charges or other governmental fees may apply.
Unless expressly stated otherwise, such charges are the responsibility of the customer.
NOVOCOST SRLS is not responsible for delays caused by customs authorities or for charges imposed by the destination country.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
12. Wholesale and Large Orders
Wholesale orders of 500 pieces or more may require special logistics arrangements depending on the order size and destination.
For particularly large orders, NOVOCOST SRLS may provide a specific shipping quotation, delivery schedule or transport arrangement before the order is confirmed.
Any specific shipping agreement confirmed in writing will apply to that order.
13. Delivery Failure
If a shipment cannot be delivered because the customer provides an incorrect address, refuses delivery, fails to collect the shipment or is unavailable when required, additional delivery or return costs may apply.
NOVOCOST SRLS may contact the customer to arrange a suitable solution.
14. Transfer of Risk
Unless otherwise required by applicable law or expressly agreed in writing, responsibility for the goods during transportation will be determined according to the applicable sales terms and the nature of the transaction.
Nothing in this section excludes or limits any mandatory rights or protections provided by applicable law.
15. Contact Us
For questions regarding shipping, delivery, tracking or an existing order, please contact NOVOCOST SRLS through the contact details available on our website.
NOVOCOST SRLS
VAT No. / P.IVA: 02841700038
Via Langhi 14, 28100 Novara (NO), Italy
Website: https://ranaasim.de/
By placing an order through our website, the customer acknowledges and accepts this Shipping Policy together with our Terms & Conditions.