Last Updated: 20 August 2024
NOVOCOST SRLS respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use https://ranaasim.de/, contact us, or place an order through our website.
1. Data Controller
The data controller responsible for the processing of personal data is:
NOVOCOST SRLS
VAT No. / P.IVA: 02841700038
Registered Address: Via Langhi 14, 28100 Novara (NO), Italy
Operating Address: Via Langhi 14, 28100 Novara (NO), Italy
Website: https://ranaasim.de/
For privacy-related questions or requests, please contact us through the contact details provided on our website.
2. Personal Data We Collect
Depending on how you use our website, we may collect the following information:
Contact Information
- Full name
- Company name
- Email address
- Telephone number
- Billing address
- Shipping address
- Country and city
Business Information
Because our website operates as a B2B wholesale platform, we may also collect:
- VAT number
- Company registration information
- Business address
- Other information necessary to process wholesale orders
Order and Payment Information
When you place an order, we may collect:
- Order details
- Products purchased
- Quantities
- Invoice information
- Delivery information
- Payment status
We generally do not store complete credit or debit card details when payment is processed through an external payment provider.
Technical Information
When you visit our website, certain technical information may be automatically collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- Technical and security information
3. How We Use Your Personal Data
We may use personal data for the following purposes:
- Processing and fulfilling orders
- Managing wholesale customer accounts
- Communicating with customers
- Providing quotations and product information
- Processing payments
- Arranging delivery and shipping
- Managing returns and complaints
- Issuing invoices and maintaining business records
- Responding to customer enquiries
- Improving our website and services
- Preventing fraud and security threats
- Complying with legal and accounting obligations
- Sending marketing communications where legally permitted and where required consent has been obtained
4. Legal Basis for Processing
We process personal data only where there is an appropriate legal basis under applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), where applicable.
Depending on the circumstances, the legal basis may include:
- Performance of a contract: when processing is necessary to process an order or provide requested services.
- Legal obligation: when processing is required by tax, accounting or other applicable laws.
- Legitimate interests: where necessary to operate, secure and improve our business and website, provided that these interests do not override your rights.
- Consent: where you have provided consent for a specific processing activity, such as certain marketing communications or non-essential cookies.
5. Payments
Payments may be processed through third-party payment providers.
Depending on the payment method selected, relevant payment information may be shared with the applicable payment service provider to securely process the transaction.
NOVOCOST SRLS does not normally have access to or store complete payment card information processed by external payment providers.
6. Shipping and Delivery
To fulfil an order, we may share necessary information with shipping companies, couriers, logistics providers and other service providers involved in delivering your order.
Only information reasonably necessary to complete the delivery will be shared.
7. Service Providers
We may use trusted third-party service providers to support our business and website, including providers for:
- Website hosting
- Website maintenance
- Payment processing
- Shipping and logistics
- Email communication
- IT and security services
- Analytics
- Customer support
- Accounting and administrative services
These providers may process personal data only to the extent necessary to provide their services and, where required, under appropriate contractual and legal safeguards.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Make the website function correctly
- Remember user preferences
- Improve website performance
- Analyse website traffic
- Improve user experience
- Support security
- Provide marketing or advertising functionality where applicable
Where required by law, non-essential cookies will only be used after obtaining the appropriate consent.
You can manage or withdraw your cookie preferences through the cookie settings available on the website.
9. Marketing Communications
We may send promotional emails or other marketing communications where permitted by applicable law.
Where consent is required, we will obtain consent before sending marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.
Unsubscribing from marketing communications does not affect transactional messages relating to orders, payments, deliveries or other services.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer periods where required by:
- Tax laws
- Accounting requirements
- Legal obligations
- Contractual obligations
- Dispute resolution
- Fraud prevention
- Legal claims
When personal data is no longer required, it will be securely deleted or anonymised where reasonably possible.
11. Data Security
We take reasonable technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
12. International Data Transfers
Some third-party service providers may process personal data outside Italy or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate measures required by applicable data protection legislation, which may include the use of adequacy decisions, Standard Contractual Clauses or other legally recognised safeguards.
13. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of personal data
- Request restriction of processing
- Object to certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Lodge a complaint with the competent data protection authority
Requests concerning your personal data may be submitted using the contact details provided by NOVOCOST SRLS.
We may request appropriate information to verify your identity before processing a privacy request.
14. Right to Lodge a Complaint
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent data protection supervisory authority.
For Italy, the relevant supervisory authority is the Garante per la protezione dei dati personali.
15. Children’s Privacy
Our website is intended for business customers and professional users.
We do not knowingly collect personal data from children for marketing or commercial purposes.
If you believe that a child has provided personal data to us without appropriate authorisation, please contact us so that we can take appropriate action.
16. Third-Party Websites
Our website may contain links to third-party websites, payment providers, social media platforms or other external services.
NOVOCOST SRLS is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of any third-party website before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
The updated version will be published on this page with the revised “Last Updated” date.
18. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact NOVOCOST SRLS through the contact details available on our website.
NOVOCOST SRLS
VAT No. / P.IVA: 02841700038
Via Langhi 14, 28100 Novara (NO), Italy
Website: https://ranaasim.de/
By using our website, you acknowledge that you have read this Privacy Policy.